Terms of Service

Last updated: November 12, 2026

0. These terms, and how they apply

• "F2," "we" and "us" means F2 Site Services, Inc., a Virginia corporation, Warrenton, Virginia. "You" means the business that uses F2, and the person using it on that business's behalf.
• You accept these terms by signing up for, connecting a mailbox or folder to, or using F2. If you don't agree, don't use the service.
• If you signed a written agreement with us (for example, a pilot agreement), that agreement controls wherever it differs from these terms. These terms fill any gaps.
• These terms, our Privacy Policy, and any signed agreement are the whole deal between us. Nothing on our website, in a conversation or in an email changes them unless it is in a signed agreement.
• If a court finds any part of these terms unenforceable, the rest still applies.

1. What F2 is

F2 gives trade contractors back-office help. Your assistant, run and supervised by Cole Forsten, can:

• read your business email and calendar, and write reply drafts in your Drafts folder;
• track your paperwork, such as insurance certificates (COIs), W-9s, licenses and lien waivers, and remind you about expiration dates;
• do plan counts;
• build draft quotes and invoices from your own prices and tickets; and
• draft document requests to your subs and vendors. We draft the request; you send it.

Everything we produce is a draft, a count, a summary or a reminder for you to check. You make all the decisions, and you send everything from your own account.

2. What we never do, and what we are not

F2 never:

• sends email from your account;
• places orders, approves purchases, accepts or submits quotes or bids, or makes any commitment on your behalf;
• makes or approves payments, or logs into your accounting, banking or payroll systems;
• calls your customers, subs or vendors for you.

F2 is not your agent. We cannot bind you to anything, and nobody may treat an F2 draft, count or quote as a commitment by you or by us. A draft becomes your message only when you send it.

3. Verify before you act

4. Your responsibilities

1. Review and verify everything as Section 3 says.
2. Connect only what you own or control. Connect only a mailbox, calendar and files that your business owns or controls, and share only documents you have the right to share. Plans usually belong to an owner, architect or engineer. You are responsible for any notice you choose or are required to give your employees, customers, subs or vendors about F2 processing your mail and documents.
3. No reliance without checking. You agree not to rely on any F2 flag, reminder, summary, sort, count, quote or draft without checking it against the source: the email, the plan, the certificate, the license, your own price list.
4. Keep your logins private, and tell us right away if you think one has been compromised.
5. Don't send us card numbers or Social Security numbers in chat or email requests. Put W-9s only in the folder we set up for them.
6. Your people. These terms apply to everyone at your company who uses F2 or acts on what F2 produces. Make sure they know Section 3.

5. You cover us for what you send and what you send out

To the extent the law allows, you will defend and indemnify F2 (pay our reasonable costs, including attorney's fees) against claims by anyone else that arise from:

• a mailbox, calendar, folder or document you connected or sent us without the right to do so, including claims by a plan's owner, architect or engineer, or by a person whose communications were in your mailbox;
• any message, order, bid, quote, invoice or payment you sent, placed or made, whether or not it started as an F2 draft; or
• your breach of these terms.

6. AI is part of the service, and AI can be wrong

Drafts, summaries, sorting, counts, quotes and reminders are prepared with AI (Anthropic's Claude), under Cole's supervision. Statements in AI output may be false, incomplete, misleading, or out of date. AI can misread a document, invent a detail, mis-sort a message, miss a message or miss a deadline. We supervise the work, but we do not and cannot check every word. That is why Section 3 exists. Nothing F2 produces is a statement of fact by F2 until you have verified it.

7. Not professional advice

F2 does not give engineering, legal, accounting, tax, insurance, code or safety (including OSHA) advice.

• Plan counts are counts only. We count fixtures, devices and registers from the plans you send. We do not do takeoffs or material quantities: no wire, pipe or duct footage, no measurements, no areas, no sizing or load calculations, no code review. You check every count against the plans before you bid, order or rely on it. Counts can be wrong or incomplete.
• Paperwork tracking tracks dates from the copies you give us. We do not verify that any license or certificate is valid, current or in good standing, that coverage is adequate, or that a copy is genuine. If you need to know a sub is licensed or insured, check with the issuing agency or carrier.
• Quote building is arithmetic on your own prices. We never make up a price, quantity or markup. Items missing from your price list are flagged for you to price. You set every price and markup and you check every total. The quote is your estimate, not ours.

8. Your data

Your data is yours. We use it only to do your work. It never trains any AI model and we never sell it. Our Privacy Policy explains what we access, who else handles it, where it is kept, and how it is deleted.

9. Fees and payment

• You pay the fees set out in your signed agreement.

10. Cancelling

• Service is month to month, with no long-term contract. Either side can cancel at any time by email.
• When you leave, switch off the Google connection and remove our folder access. We will delete everything we hold for your company within 7 days and confirm it in writing. You can ask for an export of your data first; it goes to your own Google Drive.

11. Other companies we rely on

F2 runs on services from other companies, including Google (Gmail, Calendar, Drive), Anthropic (AI) and our cloud host. They can have outages or change their services. F2 isn't responsible for their outages, changes or failures, but we will tell you if one affects your work. We are also not responsible for delays caused by events outside our reasonable control.

12. Service provided "as is"

We work hard to catch what matters, but we can't guarantee that every email, deadline, document, count or figure will be caught or correct. Turnaround times on our website are typical, not guaranteed.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT THE LAW ALLOWS, F2 MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE SERVICE OR ANYTHING IT PRODUCES WILL BE ACCURATE, COMPLETE, TIMELY, UNINTERRUPTED OR ERROR-FREE.

13. Limit of liability

TO THE EXTENT THE LAW ALLOWS:

1. F2 IS NOT LIABLE FOR ANY ORDER, PURCHASE, BID, QUOTE, INVOICE, PAYMENT, COMMITMENT OR MESSAGE THAT YOU SEND, PLACE, SUBMIT OR MAKE, OR FOR ANY ACTION YOU TAKE OR DON'T TAKE BASED ON A DRAFT, COUNT, SUMMARY, FLAG OR REMINDER, WHETHER OR NOT YOU CHECKED IT FIRST.
2. F2 IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST JOBS, LOST BIDS, OVERBOUGHT OR WRONG MATERIALS, RE-WORK, DELAYS, PENALTIES, OR LOST DATA.
3. F2'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES YOU PAID F2 IN THE 3 MONTHS BEFORE THE CLAIM, OR $100, WHICHEVER IS GREATER.
4. Tell us about any problem within 30 days of discovering it, by email, so we can fix it. Any claim against F2 must be brought within one year after it arises.

These limits don't apply to fraud, willful misconduct or gross negligence, or where the law doesn't allow them.

14. Our software

F2 provides a hosted service. You get no copy of our software, and you may not copy, reverse-engineer or recreate it, or try to access our server beyond your own assistant. Your data exports contain your data only.

15. Confidentiality

We keep your business information confidential, and your pricing especially so. We will sign a confidentiality agreement on request. You agree to keep confidential anything non-public you learn about how F2 works.

16. Virginia law and disputes

These terms are governed by Virginia law.

17. Changes to these terms

We will post any change on this page with a new "Last updated" date. For a change that matters to current clients, we will email you at least 30 days before it takes effect. If you keep using F2 after that date, the new terms apply. If you don't agree, cancel before that date.

18. Contact

Questions? Email cole@f2siteservices.net or call (540) 270-4541.